What a bunch of clowns idiots (edited to remove the implication that clowns are genuinely as clueless and incompetent as Sonos execs). When Sonos launched in 2004 they were far ahead of any other company in the connected speaker landscape. And they stayed best-of-the-best for a dozen years. Since the S1/S2 split they have been on a steady down trajectory with no signs of improvement.
Now another bunch of employees are getting the axe while the decision makers who have steadily ruined their service remain at the helm. Good job, Sonos.
If I was shopping for speakers right now I know exactly what not to buy.
I have a few of them at work, installed by my predecessor. They randomly break when the app updates and are a pain to get back online.
I suppose I should expect a call back in a few weeks then lol. It took me over an hour to get this one sorted out, it was really quite ridiculous. I can’t even say what specifically it was I would be “doing” wrong, it legitimately seemed like it was broken by its own design.
It really does feel like their setup process is broken! Also, they fortunately only seem to break every 6ish months or so, which isn’t a lot but it’s really not great either. Maybe since it’s a newer one it’ll break less for the person you set it up for!
Hopefully, it was just to get the phone connected to the device so he could turn on the enhanced speech setting! Now that it’s set up I’m hoping he never needs to use it again lol