When organizations mess up, why is their first response to the critique to say “Why didn’t you come to us first?” when they really mean “Why did you make this public so we actually have to do something?”

I get really frustrated with the response because it doesn’t come across as a company actually interested in improving, but just throwing accusations back and trying to beg off the responsibility of actually holding themselves accountable.

Just started my first playthrough recently, should be exciting to have even more stuff to discover!